One-stop Mystery Shoppers Bureau Services

In the competitive world today, service quality is one of the major factors of the success of retail business. DataCap provides Mystery Shoppers Bureau Service to our retails or services customers for continually improving their front-line services quality.

Besides the experienced project implementation team, DataCap employs the state-of-the-art imaging technology to collect questionnaire data in a more efficient and accurate way. In other words, there is no limit on the sample size hence a more convincing service quality analysis can be obtained.

DataCap has been providing bureau services to a number of large scaled retail stores in Hong Kong. The following scope of services are included:

• Questionnaire design
• Interviewers Management (Recruitment & implementation)
• Data Collection (Screening returned questionnaires, scanning and resolve all close-end data)
• Commissioning (Reports generation, images archival management, image viewer for document searching and retrieval)